All items posted in Californila.com are sourced from suppliers based in the USA.
Items that are not in stock. We will contact the customer and inform them about the availability of the item and confirm if they are willing to wait and add the deposited amount to their store credit or if they prefer to look for different item. If not, company will issue 100% refund to their account.
Damage due to transit
Wrong or incomplete item
Fake or Not Genuine (if purchased through our website). Orders placed by the customer are non-returnable.
3 calendar days from the time of the receipt of the item
Send us an email (firstname.lastname@example.org) within 3 days of receipt stating the reason for rejection.
Send us an email (email@example.com) within 3 days of receipt stating the reason for wrong or incomplete item.
Send us an email (firstname.lastname@example.org) within 3 days of receipt stating the reason why you think it’s Fake or not genuine.
Note: Eligible item for return must be packed in its ORIGINAL AND UNDAMAGED PACKAGING, together with Invoice and Certificates. Loss or damage incurred during return shipment shall be the responsibility of the customer.
Items should be shipped back to:
Return – Californila.com
Unit 2, 4th Floor, The One Executive Building
#5 West Ave. Corner Col. Martinez St
Any used/non-returnable item based on the list below is not eligible for return.
CDs, DVDs, Blu Ray Discs, Software Discs, and Video games
Prepaid game cards and gift cards
Contact lens and solutions
Cosmetics and Beauty Products
Full refund will be given to the customer once the statement verified and validated by our quality assurance team.