FAQ

FAQ

Californila Fees

What are your charges?

What is a Personal Shopper Fee?

What is a Credit Card Service Fee?

How much do you charge for shipping?

Are there any additional costs that will be due upon receipt of my order?

Why am I being charged for shipping even if I choose to pick up my item?

Why do final shipping rates differ from the shipping estimates?

What currency do you use in the estimate?

How do you invoice multiple orders?

Payment Information

What payment methods do you accept?

Why do you require a 50% deposit before my order is processed?

How do I pay for my online purchases using my own credit card?

What if I don't have a credit card to pay for my online purchases?

An online store won't accept my credit card, how do I continue with the purchase?

What is a Credit Card Service Fee?

Can I place an order then pay for it upon pick up of item?

What are your bank account details to send my payment?

Shopping at US Stores

Can I still order if an item is not on Californila's Website?

How do I pay for my online purchases using my own credit card?

Where will I have my packages shipped if I purchase using my own card?

What if I don't have a credit card to pay for my online purchases?

Is your address a PO Box address?

Why do online stores have expensive shipping fee?

What if I have shipped my package to a wrong address?

Can I order personalized or customized orders?

Can you purchase an item I won in an auction on eBay?

What happens if an item I ordered is not in stock when you place the order?

Will you still place my order if there is a price variance?

Can I still cancel my order once it has been placed?

Can you claim offers / discounts for me?

Package handling & Consolidation

Will you open my packages?

How can repacking or consolidation save on shipping costs?

What is item repacking?

Will you consolidate my items into one package?

Can I expedite the shipping of my packages?

How long will my package reach the Philippines?

Will I be notified when my package ships?

What happens if I receive a damaged product?

What if my package got lost?

Are there any items that cannot be shipped?

Shipping Rates & Delivery Time

How are shipping costs determined?

How much do you charge for shipping?

Do you have a flat rate for the shipping fee?

What is dimensional weight?

What is Size D or Irregular Package?

How long will my package reach the Philippines?

Can I expedite the shipping of my packages?

Why do final shipping rates differ from the shipping estimates?

Can I pick up my package at your warehouse to save on shipping cost?

Why am I being charged for shipping even if I choose to pick up my item?

What couriers do you use to send your shipment?

Californila Agent

How do I become an agent?

How do I know if my application has been approved?

What are the benefits of being an agent compared to being a mere customer?

How will I get my commission?

What if my customer forgot to enter my agent code / re-sellers ID?

How can I make my customers enter my agent code?

I'd like to set up my own online store but I'd like to order from you. Do you offer resellers discount?

How can I get the orders from Californila?

Are the coupon codes or promotions also applicable to Agents?